Cryptolocker variant Torrentlocker making new victims in NL

This posting is an update to Torrentlocker blog postings of October 15 and October 21.


Since past weekend, the Netherlands were hit with another spam run spreading the Cryptolocker variant known as Torrentlocker. Torrentlocker presents itself to victims as Cryptolocker in all cases, however this is a completely different malware. Fox-IT received multiple reports of new victims in the Netherlands and we are currently analyzing the new spam run and malware that was subsequently used.

For the indicators of compromise of this new spam run, see below.

You have fallen victim to Torrentlocker if you find that a number of your (data) files have been encrypted and are unreadable. In case of infection with Torrentlocker, the following notice will appear on the screen of the infected system:


Also, each directory that contains encrypted files will also contain an HTML file with instructions on how to contact and pay the criminals behind this latest wave of Torrentlocker attacks.
What to do if you are a victim?

There are a number of things that you can do yourself to find the original infection and contain the spread of torrentlocker, and possibly restore files to their original state.

  1. Block access to certain resources on the internet in order to minimize the risk of further infections. For information on which resources to block, see section “Indicators of compromise in network traffic”.
  2. Activate system policies that prevent further activity by torrentlocker:
    1. Restrict “delete” permissions. Activate a policy that prevents users from deleting files from shares. We have indications that such a policy may prevent torrentlocker from working effectively. We are currently investigating this claim.
    2. Restrict “write” permissions. To be extra careful, you may change user’s rights on all files to “read-only”. This will prevent any changes to files.
  3. Identify the systems that are infected with torrentlocker. The following steps will help with identification:
    1. Identify who received emails as part of the spam run. In your email messaging logs, search for email messages with characteristics as described in the section “Indicators of compromise in email”. Any hits should provide you with information about who within your organization received emails as part of the spam run and will allow you to remove these emails.
    2. Identify who visited suspicious torrentlocker websites. In your gateway logs (proxy logs, firewall logs, IDS logs etc), search for visits to websites known to be associated with this spam run. Any hits should provide you with evidence which systems within your infrastructure visited those websites and are potentially infected with torrentlocker. More information about what to look for can be found in section “Indicators of compromise in network traffic”.
    3. Identify which systems are infected. After the previous two steps, you may have narrowed down the number of systems that are potentially infected and have caused the files to be encrypted. On suspected systems, you may use the information in the section “Indicators of compromise on hosts”.
  4. Isolate the infected systems from your infrastructure. Once identified, these systems should be carefully isolated from the infrastructure, to prevent further encryption of additional files but at the same time preserve digital traces.
    1. Immediately cease all user activity on infected systems as they may contain important clues for decryption of the encrypted files or additional information about the infection.
    2. Physically disconnect the infected systems from the network.
    3. Do not power off, wipe or reimage infected systems.
  5. Restore backups of the infected files. Backups that are stored offline are not affected. Torrentlocker is known to disable the built-in “Previous Versions” feature in Windows. This fails in some cases allowing you to recover your files via the “Previous Versions” tab in the file properties window. Also, the “Previous versions” feature of cloud storage services like Dropbox might still contain the unencrypted version of your data.
  6. Seek professional assistance. In case backups are not available or only partly available, and you have preserved sufficient digital evidence, you may seek professional assistance in an effort to recover infected files.

About paying the ransom

Several reports have reached us of people who have paid the ransom in order to get their files back. In some cases they were successful or partly successful, in other cases they were not. The currently known problems with paying the ransom to get your files decrypted are:

  • There is no guarantee whatsoever that you will receive a decryption tool after paying;
  • In case your files are encrypted by multiple different infections of Torrentlocker, you will have to pay multiple times;
  • The decryption tool as distributed by the criminals contains flaws. After decryption, the resulting files will be partly corrupted, which may render them unusable;
  • Last but not least: you are aiding criminals.

Indicators of compromise in email

To detect the latest Torrentlocker spam run, you may search your messaging logs for e-mails with the subjects:

Den Haag - Incassoburea Nederland.
Den Haag - Intrum Justitia
Den Haag - Intrum Incasso
Den Haag Incasso Nederland.

And you may search for e-mails from the following sender:

The e-mails are impersonating a Dutch debt collection agency called Intrum Justitia.

incasso mail

Attached to the e-mail is a Word document, containing several malicious macro’s. The recipient of the email is enticed to open the Word document, and to enable macros (if not already enabled).

word macros

If the document is opened and macros are enabled, the macros will download a malicious binary, which acts as a dropper to install Torrentlocker on the system.

Indicators of compromise on disk

The dropper is downloaded to the user’s temporary folder:


Depending on whether it has admin privileges, the dropper drops malware at the following locations:


Indicators of compromise in network traffic

Within your gateway logs (proxy, firewall and IDS logs, etc) you may search for traffic to the following IOC’s in order to identify systems within your infrastructure that visited malicious hosts associated with this attack. This list contains currently known IOC’s and is not necessarily complete.

Dropper download location:


Command and control server hostname:

Command and control server IP’s (of all Torrentlocker campaigns):

2 thoughts on “Cryptolocker variant Torrentlocker making new victims in NL

  1. Wij zijn als particulier getroffen door het Torrentlocker-virus (eerdere variant, 21 oktober). Ik begrijp dat uw bedrijf zich niet richt op particulieren, maar wij vroegen ons af er door Fox-it nog wordt gewerkt aan een sleutel voor de versleutelde bestanden, zoals eerder wel gebeurde bij Cryptolocker (met dank van vele gedupeerden)? Zo ja, wanneer? Zo nee, dan kunnen we overgaan tot het opschonen van de computer en het terugzetten van backup-bestanden, voorzover beschikbaar.
    U heeft het in uw advies over het inroepen van professionele hulp voor het recupereren van bestanden en het verwijderen van het virus. Kunt u hiervoor een bedrijf aanbevelen dat zich meer richt op particulieren?

  2. Wij zijn ook getroffen door een Torrentlocker-virus. Gelukkig is het ons gelukt om het virus te verwijderen dankzij de stappen te volgen die hierboven beschreven zijn. Bedankt !

Leave a Reply